FAQ

What time are check-in and check-out?
Check-in starts at 2:00 PM, while check-out is due by 12:00 PM.

How does check-in work at your hotel?
Guests are required to present their ID and sign the privacy documentation.

Is early check-in possible?
Yes, early check-in is possible if the assigned room is already ready.

Can check-out be postponed?
Yes, but it must be requested by 11:00 AM.

What are the reception hours?
The reception is open 24/7.

What languages are spoken at reception?
Italian, English, French, and Arabic.

Where is the hotel located and how can we reach it?
We are located in the historic city centre, on Via del Bufalo. We are 200 meters from Piazza di Spagna and about 150 meters from the Trevi Fountain.

Is there a shuttle service to/from the hotel?
No, we do not offer this service.

Is parking available at the hotel?
Yes, paid garage parking is available, and it is equipped with an electric charging station.

Is there Wi-Fi in the hotel?
Yes, we offer free fibre Wi-Fi.

Is the hotel equipped with an elevator?
Yes.

Is the hotel accessible?
No, it is not accessible.

Is your hotel pet-friendly?
Yes, pets are allowed at no additional cost.

Do you provide a luggage storage service?
Yes, free of charge.

Are children allowed in your hotel?
Yes, as long as they are accompanied by an adult.

Do you have an electric car charging station?
Yes, an electric charging station is available.

Are cribs or children’s beds available?
Yes, at no additional cost.

Do you have accessible rooms?
No, we do not.

Are the rooms equipped with air conditioning?
Yes, they are.

Are the rooms equipped with a minibar?
Yes, they are.

Is breakfast included?
Yes, it is.

When is breakfast served?
Every day from 7:00 AM to 11:00 AM.

Where is breakfast served?
In the lobby area, in the breakfast room.

What kind of breakfast is served?
We offer a generous buffet with a selection of hot and cold dishes.

Are gluten-free, vegetarian, or vegan options available?
Yes, we provide dedicated products.

Is there a restaurant in the hotel?
No, but we have a cafeteria serving hot and cold dishes throughout the day until 11:40 PM.

Are gluten-free, vegetarian, and vegan options available?
Yes.

Is there a bar in the hotel?
Yes, there is.

Does the property offer a concierge service?
Yes, 24/7.

Do you organize tours and excursions in the surroundings?
Yes, we do.

Is it possible to organize meetings?
Yes, meetings can be arranged.

Is a city tax required and how much is it?
Yes, a city tax of €7.50 per person per day is required.

What credit cards do you accept?
All major credit cards.

What are the cancellation terms?
It depends on the type of booking and where the reservation was made. The terms are always specified.